Email account settings - Microsoft Outlook
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This page explains how to set up your email account in Microsoft Outlook. These instructions relate to Microsoft Outlook 2003. For other versions the details may vary slightly but will be essentially the same.

If you use Microsoft Outlook Express for connecting to your email account, please read the Outlook Express instructions here.

Set up the email account

  1. In the main menu at the top of the screen, click Tools, then E-mail accounts
  2. In the pop-up window select "Add a new e-mail account" and click Next
  3. Select POP3 and click Next
  4. On the next screen, enter the following details:
    • Your name
    • Email address e.g. someone@yourdomain.com
    • Username (use your email address)
    • Password
    • Incoming mail server (POP3): Enter mail.yourdomain.com
      • Replace yourdomain.com with your own domain name
      • be sure to use a dot rather than the @ symbol here i.e. mail.yourdomain.com not mail@yourdomain.com
    • Outgoing mail server (SMTP): Enter mail.yourdomain.com
      • Replace yourdomain.com with your own domain name
      • be sure to use a dot rather than the @ symbol here i.e. mail.yourdomain.com not mail@yourdomain.com
    • Log on using Secure Password Authentication (SPA) should not be ticked
  5. Click More Settings...
  6. Click the Outgoing Server tab
  7. Tick the box entitled "My outgoing server (SMTP) requires authentication"
  8. Select the option entitled "Use the same settings as my incoming mail server"
  9. Click OK to apply the settings
  10. Click Next, then Finish
Test the email account

  1. Click New in the main toolbar at the top of the screen
  2. Address the email to test@sirisdigital.com
  3. Send the email by clicking the Send button near the top-left of the screen
    • If you have more than one email account set up in Outlook, you will need to choose which email account you want to send this email from. Do this by clicking the Accounts button just to the right of the Send button
  4. Click the Send/Receive button to send the email
  5. If the test email account receives your email it will reply automatically. Click the Send/Receive button again to pick up the reply email
If you sent and received the test message, then you have successfully set up your email account. Congratulations!

Trouble shooting

Can't send emails but can receive
Many Internet Service Providers (ISP) block you from sending emails using anything but their own SMTP server. In this case perform the following steps:
  1. In the main menu at the top of the screen, click Tools, then E-mail Accounts
  2. In the pop-up window select "View or change existing email accounts" and click Next
  3. Select the email account you’ve just set up. It will probably be named "mail.yourdomain.com" where yourdomain.com is your own domain name
  4. Click Change
  5. Change the Outgoing mail server (SMTP) to the mail server address provided by your ISP
  6. Click More Settings
  7. Click the Outgoing Server tab
  8. In the pop-up window, select “Log on using”
  9. Enter the username and password provided by your ISP
  10. Click OK, then Next, then Finish to apply the settings
  11. Try sending the test email again
Notes for customers with domain aliases

Domain aliases are other domain names that point to the same web site or email accounts. For example a company that sells gizmos may have www.gizmos.com, www.gizmos.co.uk and www.mygizmos.com all pointing to the same web site.

If all your domain aliases are set up through Siris Digital, you can use any version of the email address. For example yourname@gizmos.com, yourname@gizmos.co.uk and yourname@mygizmos.com will all route emails to the same account.

When connecting to the email account in Microsoft Outlook, however, only one of these email addresses will work as the username. You must use the email address that relates to the primary domain name i.e. the first domain name that you set up for the web site. For example if www.gizmos.com was the first domain name set up then this is the primary domain name. You should therefore use yourname@gizmos.com as your email username.